Terms and Conditions

Man With a Van Shepherds Bush Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Shepherds Bush provides man and van, removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "We", "us" and "our" refer to the business trading as Man With a Van Shepherds Bush.

1.2 "You" and "your" refer to the customer or any person acting on behalf of the customer who makes a booking or uses our services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services we agree to provide.

1.4 "Goods" means all items and belongings which we transport or handle as part of the Services.

1.5 "Service area" refers to the locations in which we operate and provide removal and man and van services in the United Kingdom.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and business customers, including transport of personal belongings, furniture, and office items within our service area.

2.2 We may, at our discretion, decline to transport any items that are illegal, unsafe, perishable, excessively fragile, or otherwise unsuitable for carriage.

2.3 The Services we provide will be those described and confirmed in your booking confirmation. Any additional services requested on the day are subject to availability and may incur extra charges.

3. Booking Process

3.1 Bookings can be requested by contacting us and providing all required details, including collection and delivery addresses, dates, times, access information, inventory of items, and any special requirements.

3.2 When you submit a booking request, we may provide you with a quotation based on the information you have supplied. This quotation is not binding until we confirm acceptance of your booking.

3.3 A booking is only confirmed once we have accepted your request and provided a booking confirmation. We reserve the right to decline any booking request at our sole discretion.

3.4 You are responsible for ensuring that all information provided during the booking process is accurate, complete and up to date. Any changes to the information you have provided must be notified to us as soon as possible and may affect the price and availability of the Services.

3.5 If your move or transport needs fall outside the scope initially described, we reserve the right to revise the quotation or apply additional charges to cover the additional time, distance, labour, or resources required.

4. Quotations and Pricing

4.1 Unless stated otherwise, quotations are based on the information supplied by you and are valid for a limited period specified at the time of quotation. After this period, we may revise the quotation.

4.2 Quotations typically take into account factors such as the size and quantity of items, the distance between addresses, access conditions, the number of movers required, and the date and time of the service.

4.3 We reserve the right to adjust pricing to reflect additional work or delays arising from inaccurate information, restricted access, waiting times beyond what was agreed, or any other circumstances beyond our control.

4.4 Unless expressly stated, prices are quoted exclusive of congestion charges, tolls, parking charges and any additional costs incurred to safely and legally carry out the Services. Such costs will be payable by you.

5. Payments

5.1 We may require a deposit or full payment in advance to secure your booking. The amount and timing of such payment will be communicated to you at the time of booking.

5.2 Any balance due must be paid in accordance with the payment terms specified in your booking confirmation. This may include payment on completion of the job or prior to the service date.

5.3 Payment methods accepted will be communicated at the time of booking. You agree to ensure that any payment method used is valid and that sufficient funds are available.

5.4 If payment is not received as required, we reserve the right to cancel or suspend the Services without liability to you. Any outstanding sums will remain payable.

5.5 In the event of late payment, we may charge interest and recovery costs in accordance with applicable UK law.

6. Cancellations and Amendments

6.1 You may cancel your booking by giving us notice. The amount of notice required and any cancellation charges will depend on when you cancel relative to the scheduled service date.

6.2 If you cancel with sufficient notice, as specified at the time of booking, any deposit paid may be refundable, less any non-recoverable costs already incurred by us in preparing for your job.

6.3 If you cancel with short notice, we may retain part or all of your deposit or charge a cancellation fee to cover loss of work and costs reasonably incurred. Details of applicable cancellation charges will be provided with your booking confirmation.

6.4 If you wish to amend your booking, including the date, time, addresses or scope of work, you must inform us as soon as possible. We will try to accommodate changes but cannot guarantee availability or the same pricing.

6.5 We reserve the right to cancel or reschedule the Services due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents or other operational issues. In such cases, we will endeavour to offer an alternative date or provide a refund of any amounts paid for undelivered services, but we will not be liable for any consequential loss.

7. Your Responsibilities

7.1 You must ensure that we have suitable and safe access to the collection and delivery addresses, including any parking permits or authorisations where required.

7.2 You are responsible for packing your Goods safely and securely, unless a packing service has been explicitly agreed as part of the booking. We accept no liability for loss or damage to items that have been inadequately packed by you.

7.3 You must remove or properly secure any fixtures, fittings or appliances before we arrive, unless otherwise agreed. This includes disconnecting and draining appliances such as washing machines and fridges.

7.4 You must ensure that no prohibited, illegal or hazardous items are included within your Goods. You agree to indemnify us for any loss, damage, fines or costs arising from the transport of such items.

7.5 You or your representative should be present at the collection and delivery addresses to provide access, confirm the items to be moved, and sign any relevant documentation. If no one is present, we may be unable to complete the job and additional charges may apply.

8. Our Responsibilities

8.1 We will provide the Services with reasonable care and skill, using appropriate vehicles and personnel for your job.

8.2 We will take reasonable steps to protect your Goods during loading, transport and unloading, and to minimise the risk of damage to property at both collection and delivery addresses.

8.3 We will make reasonable efforts to adhere to agreed arrival and delivery times, but timing cannot be guaranteed. We are not liable for delays caused by traffic conditions, accidents, weather, road closures, or other circumstances beyond our reasonable control.

9. Liability for Loss or Damage

9.1 Our liability for loss or damage to your Goods arising from our negligence or breach of contract is limited and subject to the exclusions set out in these Terms and Conditions.

9.2 We will not be liable for:

(a) Normal wear and tear, minor scuffs, or scratches to items or property that arise naturally from moving heavy or bulky items.

(b) Loss or damage to goods packed by you, where such loss or damage results from inadequate or improper packing.

(c) Loss or damage to fragile items that have not been properly protected, including glass, ceramics, electronics, or delicate ornaments.

(d) Loss or damage arising from faulty or defective items, or items already damaged before we handled them.

(e) Loss of data or software from computers or electronic devices.

9.3 We will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or loss of opportunity arising from or connected with the Services.

9.4 If we are found liable for any loss or damage to your Goods, our liability will be limited to the reasonable cost of repair or replacement, subject to an overall cap which may be specified in your booking confirmation or otherwise communicated to you.

9.5 You are responsible for arranging any additional insurance you may require for high value or particularly fragile items.

10. Claims and Complaints

10.1 Any visible damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the Services.

10.2 You should provide full details of the damage or loss, together with supporting evidence such as photographs and purchase receipts where available.

10.3 We will review any complaint or claim in good faith and may request further information from you in order to assess it properly.

10.4 Making a complaint does not automatically entitle you to compensation. Any compensation offered will be determined in accordance with these Terms and Conditions and applicable law.

11. Waste and Disposal Regulations

11.1 We comply with relevant UK waste and environmental regulations when handling and disposing of waste materials.

11.2 We are not a general waste disposal company. Any removal of waste, rubbish or items for disposal must be agreed in advance as part of the booking and may incur additional charges.

11.3 We will not remove or dispose of hazardous waste, including but not limited to chemicals, asbestos, medical waste, flammable liquids or pressurised containers.

11.4 You are responsible for ensuring that any items presented to us for disposal are lawful to dispose of and do not breach any waste or environmental regulations.

11.5 Where we agree to dispose of items, we will use appropriate facilities and methods in line with relevant regulations and our legal obligations.

12. Parking, Access and Charges

12.1 You are responsible for arranging suitable parking at both collection and delivery addresses and for any associated permits or authorisations required by local authorities or property managers.

12.2 Any parking fines, penalties, tolls or congestion charges incurred as a direct result of providing the Services will be payable by you and may be added to your final invoice.

12.3 If access is restricted or significantly more difficult than described at the time of booking, we may apply extra charges to cover additional time, labour or equipment required.

13. Force Majeure

13.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, civil unrest, accidents, road closures, or government restrictions.

13.2 In such circumstances, we will make reasonable efforts to perform or re-arrange the Services as soon as reasonably possible, but we shall not be obliged to provide compensation for resulting delays or losses.

14. Privacy and Data Protection

14.1 We may collect and process personal data about you for the purpose of managing your booking, providing the Services, handling payments and communicating with you.

14.2 We will handle your personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect it from unauthorised access, alteration or disclosure.

14.3 We will not sell your personal data to third parties. We may share relevant data with our staff, contractors, or service providers only as necessary to carry out the Services or meet legal obligations.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you and will not affect any bookings already confirmed, unless required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By confirming a booking or using the Services of Man With a Van Shepherds Bush, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.