Privacy Policy - Man With A Van Shepherdsbush

This Privacy Policy explains how Man With A Van Shepherdsbush collects, uses, stores, shares, and protects personal data when providing moving, delivery, transport, and related services. It applies to all Man With A Van Shepherdsbush customers in the Shepherd's Bush area, including prospective customers, current customers, and anyone who contacts us for a quote, booking, or service enquiry. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purposes of data protection law, Man With A Van Shepherdsbush acts as the data controller for the personal information we collect and use in connection with our services. This means we decide how and why your personal data is processed. We only process data that is relevant and necessary to deliver our services, manage bookings, communicate effectively, and meet legal obligations.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity information such as your name and title.
  • Contact details such as address, email address, and telephone number.
  • Booking details including service date, collection and delivery addresses, moving requirements, and service preferences.
  • Payment information where needed to process invoices, payments, or refunds.
  • Communication records including messages, enquiries, complaints, and service-related correspondence.
  • Access and property information such as entry instructions, floor levels, lift availability, parking details, and item handling notes.
  • Technical information if you contact us online, including basic device or usage data used for website security and performance.

We do not intentionally collect special category data unless it is necessary and you have provided it voluntarily, or it is required for a lawful reason. If such data is ever needed, it will be handled with extra care and only where permitted by law.

3. How We Collect Data

We may obtain personal data directly from you when you:

  • request a quote;
  • make a booking;
  • communicate by phone, email, or message;
  • provide delivery or access instructions;
  • submit payment or invoice details;
  • raise a query, complaint, or request for support.

We may also receive data from third parties where necessary for service delivery, such as landlords, property managers, estate agents, or business customers acting on your behalf. Where we receive data from another source, we will handle it in accordance with this Policy.

4. Lawful Basis for Processing

We only process personal data where we have a lawful basis under UK GDPR. Depending on the circumstances, we rely on one or more of the following:

Contract

We process your personal data when it is necessary to enter into or perform a contract with you. This includes managing quotes, confirming bookings, carrying out removals or deliveries, issuing invoices, and completing agreed services.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where your rights and freedoms do not override those interests. Examples include managing business operations, improving service quality, preventing fraud, keeping records, responding to enquiries, and maintaining security. We always consider whether the processing is proportionate and necessary.

Legal Obligation

We process certain data where we must comply with a legal duty, such as tax, accounting, insurance, or regulatory requirements. This may include retaining invoices or transaction records for required periods.

Consent

In limited cases, we may rely on your consent, for example if you choose to receive certain non-essential communications. Where consent is used, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. How We Use Your Data

Your personal data may be used for the following purposes:

  • to provide quotations and confirm bookings;
  • to deliver moving, transport, and related services;
  • to communicate with you about scheduling, access, and service updates;
  • to issue invoices and process payments;
  • to handle complaints, disputes, or customer support requests;
  • to maintain business records and comply with accounting and tax rules;
  • to protect our operations, staff, customers, and property;
  • to improve the quality, efficiency, and safety of our services.

We use only the data necessary for each purpose and we do not use personal data in ways that are incompatible with the original reason it was collected.

6. Sharing Your Data and Processors

We may share personal data with trusted third parties where this is necessary to deliver our services, operate our business, or meet legal obligations. These third parties may act as processors on our behalf. Processors only handle data according to our instructions and are required to protect it appropriately.

Examples of processors and service providers may include:

  • IT and cloud storage providers;
  • booking and scheduling systems;
  • payment processing services;
  • accounting and invoicing software providers;
  • communications and customer support tools;
  • professional advisers such as accountants or legal advisers, where necessary.

We may also share information with:

  • subcontracted drivers or operational staff involved in completing a booking;
  • public authorities, regulators, courts, or law enforcement where required by law;
  • insurers or claims handlers when needed to manage incidents or disputes.

We do not sell your personal data. If any transfer outside the UK is ever required by a processor, appropriate safeguards will be used to protect your information.

7. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods depend on the type of data and the context in which it was collected.

  • Booking and service records are generally retained for a reasonable period to manage customer relations, resolve issues, and maintain business records.
  • Financial and tax records are kept for the period required by law.
  • Correspondence and complaint records may be retained for as long as needed to evidence communications or handle disputes.
  • Technical or security logs are retained only as long as necessary for security and operational purposes.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are intended to reflect the nature of the data and the risks involved. Although no system can be guaranteed completely secure, we work to maintain a strong standard of protection and limit access to personal data to those who need it for legitimate business reasons.

9. Your Rights

Under data protection law, you have a number of rights regarding your personal data. These rights may apply depending on the circumstances and the lawful basis for processing:

  • Right of access – you may ask for a copy of the personal data we hold about you.
  • Right to rectification – you may ask us to correct inaccurate or incomplete information.
  • Right to erasure – in some cases, you may ask us to delete your data.
  • Right to restrict processing – you may ask us to limit how we use your data in certain situations.
  • Right to object – you may object to processing based on legitimate interests.
  • Right to data portability – you may request certain data in a structured, commonly used format where applicable.
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to raise concerns with the relevant data protection supervisory authority if you believe your rights have not been respected. We encourage you to contact us first so that we can address your concerns promptly and fairly.

10. Children’s Data

Our services are intended for adults and business customers arranging transport or moving services. We do not knowingly collect data from children unless it is incidental to a booking and necessary for service delivery, and then only in a limited and appropriate manner.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or our services. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this Policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

Man With A Van Shepherdsbush is committed to treating personal data with care, transparency, and respect. We collect only the information needed to provide our services, use it for clear and lawful purposes, retain it for no longer than necessary, and protect it through appropriate safeguards. We also recognise and support your rights as a data subject and aim to respond to any request in a timely and responsible manner.

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Man With A Van Shepherdsbush

GDPR-compliant Privacy Policy for Man With A Van Shepherdsbush covering data collection, lawful basis, retention, processors, user rights, and customer scope.

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Recent Testimonials

The Removal Services Shepherds Bush team were very helpful, courteous, and considerate throughout the entire process. From the first message to after the move, they were wonderful. Would definitely recommend. Thanks again!
Nikolas Drury
Removal Services Shepherds Bush went above and beyond to remove all the stress from our move. The team was professional, friendly, and efficient. I wholeheartedly recommend them.
Janelle L.
Our move felt effortless with Removals Company Shepherds Bush. The team greeted us with smiles, paid close attention to detail, and made sure everything reached our new place safely.
Clay Angel
After two excellent experiences with Shepherds Bush Removals, we couldn't be happier. Every part of the service was handled smoothly, and the staff was calm and reassuring throughout.
Jovanny N.
From the first call to the final item, the team delivered a flawless and highly professional move.
C. Cousins
Truly exceptional movers. The van was expertly packed, and they handled everything with care and attention. On time and tireless. More impressed after our second move with them.
Jerimiah Mauldin
Efficient, friendly, and helpful staff. The delivery went off without a hitch.
Roxanne Low
These movers provided excellent, professional care during my move. Highly recommend their services.
Kaylyn Hess
Man with a Van Shepherds Bush made moving hassle-free with their exceptional service. I was impressed by their customer focus at every step. I'd recommend them for moving a single item or a whole household.
Marlene Upchurch
I appreciated Removals Company Shepherds Bush for their easy-to-use platform and flexible inventory list, and the driver's friendliness was a big plus.
M. Rafferty

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